Responsible Gaming
at tc999
tc999 is deeply committed to ensuring that every player on our platform enjoys gambling as a form of entertainment — not a source of financial stress or personal harm. We provide a full suite of tools, resources, and support channels to help you stay in control at all times.
Gaming Should Always Be Fun
At tc999, we believe that online betting and casino gaming are legitimate forms of entertainment when approached with the right mindset and clear personal boundaries. The vast majority of our members enjoy tc999 responsibly — they set a budget, stick to it, and treat any winnings as a pleasant bonus rather than a financial expectation.
However, we also recognise that for a small number of people, gambling can become problematic. Problem gambling can affect anyone regardless of age, income, or background, and it often develops gradually rather than suddenly. That is why tc999 has invested heavily in responsible gaming infrastructure — because protecting our members is not just a legal obligation, it is the right thing to do.
This page outlines the full range of tools and resources available to tc999 members, explains how to recognise when gambling may be causing harm, and provides clear guidance on how to get help — both through tc999 directly and through independent support organisations.
Responsible Gaming Features at tc999
Every tc999 member has access to these player-protection tools directly through their account settings or by contacting our support team.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the period resets. Limits can be reduced immediately, but increases take 7 days to take effect — giving you time to reconsider. Contact support or adjust this via your tc999 account settings.
Session Time Limits
Define the maximum amount of time you wish to spend on tc999 in a single session. When your session timer expires, you will be automatically logged out. You can also enable reality-check notifications that remind you how long you have been playing at regular intervals — available in 15-minute, 30-minute, and 60-minute increments.
Cool-Off Period
If you feel you need a short break from gambling, you can apply a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, your tc999 account is temporarily suspended — you cannot log in, deposit, or place bets. The cool-off takes effect immediately and cannot be lifted early once activated.
Self-Exclusion
For members who feel they need a longer break, tc999 offers voluntary self-exclusion for periods of 6 months, 1 year, 2 years, or 5 years. During self-exclusion, your account is fully locked and you will be removed from all promotional communications. Self-exclusion cannot be reversed until the full period has elapsed. To apply, contact our support team at [email protected].
Reality Check Notifications
Reality checks are on-screen reminders that appear during your gaming session to show you how long you have been playing and how much you have spent. These notifications help break the immersive flow of gameplay and encourage you to step back, reassess, and decide whether to continue or log out. You can configure your preferred interval in account settings.
Account Closure
If you wish to permanently close your tc999 account, our support team can process this request within 24 hours of receipt. Upon closure, your account data is retained in accordance with our Privacy Policy for legal and compliance purposes. Any remaining balance at the time of closure will be returned to your verified withdrawal method (bKash, Nagad, or bank account).
How to Activate Your Protection Tools
Activating responsible gaming tools on tc999 is straightforward. Follow the steps below or contact our 24/7 support team who can apply any restriction on your behalf immediately.
Log In to Your Account
Access your tc999 account using your registered username and password. Make sure you are on the official tc999.io website.
Navigate to Account Settings
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Select Responsible Gaming
Locate the "Responsible Gaming" tab within your account settings. All available tools — deposit limits, session timers, cool-off, and self-exclusion — are listed here.
Configure Your Preferred Tool
Select the tool you wish to activate, enter your preferred parameters (e.g., ৳5,000 weekly deposit limit or a 7-day cool-off period), and confirm your selection.
Confirmation and Immediate Effect
Restrictions take effect immediately. You will receive a confirmation email to your registered address. Limit reductions are instant; limit increases require a 7-day cooling period.
Deposit Limit Tool
Set limits per day (e.g., ৳1,000/day), per week (e.g., ৳5,000/week), or per month (e.g., ৳15,000/month). Multiple limit tiers can be active simultaneously. The most restrictive limit always takes precedence. Deposits via bKash, Nagad, Rocket, Upay, and bank transfer all count toward your limit.
Available in Account SettingsCool-Off Period
Temporary breaks of 24 hours to 30 days. Account is locked immediately. Cannot be reversed once activated. Promotional emails are paused for the duration.
Available in Account SettingsSelf-Exclusion
Full account lock for 6 months up to 5 years. Cannot be reversed mid-period. All marketing communications stopped. Applied permanently upon request.
Contact Support to ActivateRecognising Problem Gambling
Problem gambling can develop gradually, and many people do not realise it is happening until the impact on their daily life becomes significant. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming a problem. Be honest with yourself — if several of these apply to your situation, we strongly encourage you to reach out for support.
What to Do If You Need Help
Recognising that gambling has become a problem is the most important first step. tc999 supports you through this with immediate, confidential options. You do not need to wait until things get worse — reaching out early produces the best outcomes.
Activate a Cool-Off or Self-Exclusion
Apply an immediate break through your account settings or by emailing [email protected]. This takes effect within minutes.
Set a Zero Deposit Limit
Setting your deposit limit to ৳0 prevents any further funds from being added to your account while you seek support.
Talk to Someone You Trust
Share your concerns with a trusted family member or friend. Having a support network around you makes recovery significantly more effective.
Seek Professional Counselling
Professional counsellors and mental health practitioners in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh offer confidential support for gambling-related concerns.
Support Channels
Whether you need to apply a restriction, ask a question about responsible gaming tools, or simply want to talk to someone, tc999's support team is available around the clock.
Email Support
Send your responsible gaming request or enquiry to our dedicated support address. We respond within 2 hours during peak hours.
Live Chat
Access live chat support directly through the tc999 platform. Our agents are available 24 hours a day, 7 days a week, in English.
Responsible Gaming Team
For sensitive matters related to problem gambling, self-exclusion, or account closure, our specialist responsible gaming team handles all requests with full confidentiality.
Response Times
Responsible gaming restrictions are applied immediately. General enquiries are responded to within 24 hours. All communications are in English.
Protecting Minors
The tc999 platform is strictly restricted to adults aged 21 years and above. This is not merely a policy preference — it is a core commitment that we enforce rigorously through our registration and verification processes.
Every new tc999 member is required to submit valid identity documentation to verify their age and identity before they can make a deposit or place a bet. Accepted documents include National ID cards, passports, and other government-issued photo identification. Any account where age verification cannot be completed will be restricted from depositing or withdrawing until verification is confirmed.
tc999 encourages parents and guardians in Bangladesh to take proactive steps to prevent minors from accessing online gambling content. Simple measures include using parental control software, keeping devices password-protected, and having open conversations with young people about the risks of gambling.
Our Age Verification Process
tc999 employs a multi-step age verification process to ensure that all active members are adults. Here is how the process works:
Date of Birth Declaration
During registration, all applicants must provide their date of birth. Applicants who declare an age below 21 are blocked from completing registration.
Document Submission
Before the first deposit is processed, members must upload a clear copy of a government-issued photo ID (National ID, passport, or driving licence) showing their date of birth.
Manual Review
tc999's verification team manually reviews all submitted documents within 24 hours. Documents that are unclear, expired, or inconsistent with registration data will result in the account being placed on hold.
Ongoing Monitoring
tc999's systems continuously monitor for patterns associated with underage gambling. Any account displaying such patterns is subject to immediate review and temporary suspension pending further verification.
Play Smart. Play Responsibly with tc999.
tc999 is here to deliver an enjoyable, secure betting and casino experience for adults across Bangladesh. Use our tools, know your limits, and always put your wellbeing first.
21+ only. Please gamble responsibly. If gambling is affecting your life, contact us at [email protected] — we are here to help.